Privacy Policy

1. Who we are

Zeylo is a temporary car insurance website operated by Zeylo Insurance Services

Zeylo Insurance Services is authorised and regulated by the Financial Conduct Authority, firm reference number 458619.

The data controller for the information described in this policy is Zeylo Insurance Services.

2. What personal information we collect

Driver details: name, date of birth, address, email address, telephone number and driving licence information.

Vehicle details: registration, make, model, year and engine size.

Policy details: cover duration, start and end times, premium, policy number and documents issued to you.

Account details: email address, password credentials held by our authentication provider, and your policy history.

Payment information: payment status and payment references. Card details are handled by our payment provider and are not stored by Zeylo.

Contact information: any details you include when submitting the contact form.

Technical information: information necessary to operate and secure the website, such as device and log data.

3. How we use your information

To provide quotes and administer any policy you purchase, including issuing documents.

To create and maintain your customer account.

To provide customer support and respond to enquiries.

To prevent, detect and investigate fraud and misuse of the service.

To meet our legal, regulatory and reporting obligations, including reporting to industry databases where required.

Our lawful bases for processing are: performance of a contract, compliance with a legal obligation, our legitimate interests in operating and protecting the service, and, where required, your consent.

4. How your information is stored

Information is stored using our hosting and database providers with access controls in place so that records are only available to those who need them.

Policy documents are stored privately and shared with you through secure links or your account.

5. How long we keep your information

We keep personal information for as long as needed to administer your policy and meet our legal and regulatory obligations.

6. Who we share information with

Insurance and underwriting partners where applicable:

Payment providers, for processing payments and refunds.

Email and communications providers, to send policy documents and service messages.

Hosting, database and IT providers who support the website.

Regulators, law enforcement, insurance industry databases and other bodies where we are legally required or permitted to share information.

We do not sell your personal information.

7. Your rights under UK GDPR

You have the right to access your information, to have inaccurate information corrected, to request erasure in certain circumstances, to restrict or object to processing, to data portability, and to withdraw consent where processing is based on consent.

To exercise a right, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

8. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

9. Contacting us about privacy

For privacy enquiries, please use the contact form on this website.

10. Changes to this policy

We may update this policy. Any changes will be published on this page with an updated date.